Our Team of Experts

Frank Voehl

Frank Voehl is the President and CEO of Strategy Associates and a Series Editor, as well as author, of more than twenty books covering the subjects of quality management, human resource management, and logistics. As the former Chief Operating Officer and founding General Manager of FPLís Qualtec Quality Services, he has been a counselor/advisor to business and industry since 1985, both in the public and private sector. He is one of the original designers of the FPL Quality Management system, which became the basis for the Malcom Baldrige National Quality Award, and has assisted hundreds of organizations with their quality, performance management, and measurement system efforts over the past twenty years He is a the National Chair of ASQ’s Community Quality Council Technical Committee and a visiting professor at Florida International University and the University of Miami. He maintains a strong interest in Six Sigma measurement, Quality Management, and e-business transformation, as well as knowledge-worker productivity analysis and performance measurement, and has brought these concepts to both Eastern and Western Europe, South America, and the Caribbean region. His academic background is in industrial engineering, math, philosophy, and law. He received his undergraduate degree from St. John’s University, and did some graduate and theological studies. He is currently enrolled in the FSU/JMI Entrepreneurial Development Studies Program, and is a Senior Mentor with Take Stock in Children.

Dr. Greg McLaughlin

Greg possesses a unique talent for taking strategic visions and ideas and turning them into operational realities. He creates value in organizations through his ability to solve complex problems; recognize hidden or unexplained data patterns; and by creating practical, ready to implement solutions. Over the past 30 years, he has developed a passion for innovation excellence resulting in the creation of the ENOVALE and N2OVATE™ process and his recent books: Chance or Choice: Unlocking Innovation Success (2013); Enovale: How to Unlock Susyained Innovation Project Success (2013); Leading Latino Talent to Champion Innovation (2014); and Innovation and Healthcare (2014), Innovation Processes and Solutions for Government (2015), and Innovation Project Management Handbook (2016). His colleagues refer to him as a “Renaissance Man,” given his diverse sets of life and work experiences that include hurricane forecaster, author, Six Sigma/Lean “Guru,” published songwriter, and Deacon.

Rick Fernandez

Rick Fernandez is the Vice President of Value Chain Logistics for Strategy Associates, and Managing Principal of Advent Group, Inc. His specialty is in the improvement of Procurement and Supply Chain Performance Management and Supplier Quality. Rick has 25+ years of business experience in health care, distribution, pharmaceutical, manufacturing, logistics, government, utility, education, banking, telecommunications, and publishing industries.

Rick has led initiatives that yielded well over $100 million in documented operational savings to clients while at the same time improving quality and service to their customers. Utilized Six Sigma methods for various industries. He also developed methodologies to implement a systematic Purchasing and Supplier Management System as well as a Relationeering™ process for Supplier Relationships.  He is also the author of the book, Total Quality in Purchasing and Supplier Management, which was adopted by various universities as a textbook in their Supply Chain curriculum. During that time he also served as an Examiner for the Malcolm Baldrige National Quality and Performance Excellence Award as well as a Senior Examiner for Florida’s Sterling Award for Performance Excellence and as an Advisor for the Bahamas Quality Award. He has been a featured speaker at various international conferences and satellite presentations for ISM and published numerous supply chain articles.

He is a Professor at FIU in the Healthcare/ Business School, and has taught various Six Sigma, Lean, Supply Management, Quality, SPC, Process Improvement, Statistics, Maintenance Management, and other decision-sciences-related courses as a professor and adjunct lecturer at various US and international Universities. Rick has a BS in Industrial Engineering and an MS in Quantitative Business from the University of Miami in Florida.  He is a Lean Six Sigma Master Black Belt, a Certified Purchasing Manager and a registered Professional Engineer.

Robert Luebke

Robert Luebke is a Vice President with Strategy Associates and President and CEO of Solutions Technologies, Inc. His specialties are in quality control, project management, budget reviews, plant operations, inventory control, and cost savings opportunities. He has developed and implemented productivity improvement plans in various types of operations in the private and public sectors, as well as extensive experience in all phases of business development, process improvement and re-engineering for large and small corporate, government and private nonprofit organizations. His firsthand experience of business start-up, expansion, and operations is combined with extensive knowledge of stand-alone and networked PC computer systems, Total Quality Management, Team Based Management Systems and ISO/QS 9000 management information systems. He has implemented point of sale, accounting, management information systems, inventory control and office automation computer applications to increase productivity and efficiency. Bob has a Masters Degree in Business Information Systems Planning from the University of Michigan.

Steve Jenkins

Steve Jenkins is a management consultant and Internet specialist with Strategy Associates and with Leyland Hunter Management Consultants. He is responsible for assisting with the development, training, and implementation of computer enhanced knowledge management programs. He was Chairman of the Board of Directors of the FPL Credit Union and has a degree in Business Administration from the University of Miami.

Albert Masters

Albert Masters is a Certified Public Accountant and alliance partner with Strategy Associates and President of Masters and Company, a Florida-based public accounting firm. He has consulted with many diverse organizations and is a recognized expert in the field of business development and remedial cleanup costs, having performed examinations for reimbursements in the state of Florida. He is a member of The Florida Institute of Certified Public Accountants and The American Institute of Certified Public Accountants.

Howard Gitlow

Howard Gitlow is a Statistical Advisor with Strategy Associates and Executive Director of the Institute for the Study of Quality in Manufacturing and Service at the University of Miami. He has consulted on quality, statistics, management development, and marketing with many Fortune 500 companies, as well as other organizations. He was a visiting Professor at the University of Tokyo and has taught at the University of Miami since 1982, where he is also the Director of the Quality and Productivity Center at the University of Miami. His academic background is in the area of applied statistics and workforce productivity. He received his undergraduate degree from NYU, where he also did his graduate studies.

Doug Smith

Dough Smith is a Vice President with Strategy Associates and a professor of Management at Florida International University (FIU). He is an accomplished instructor in the areas of management development, trust building, ethics, and executive mentoring. He has served as the Director for the Center for Learning and Continuing Education at FIU. Dr. Smith has conducted research and many evaluation projects in the areas of organizational development, as well as performance management projects with private sector corporations and educational institutions. He has co-authored books and articles on the subject of quality management, leadership and performance improvement.

Nancy Rehbine

Nancy Rehbine is a Vice President of Marketing and Sales with Strategy Associates and President of Employee Development Associates in Coral Springs, Florida. She is a consultant and executive advisor to various business organizations in the management of innovation, strategic management, and leadership. Dr. Rehbine has conducted numerous management development seminars in the areas of innovation, creative problem solving, strategy management and thinking, and leadership performance development.

Chris Voehl

Chris Voehl is a Quality Management Counselor with Strategy Associates and a Systems Analyst with Interim Staffing Services, a Florida-based personnel staffing company. He is a recognized expert in applying ISO 9000 to service industries and has served as a Baldrige Examiner in the Bahamas. He is currently pursuing a master’s degree in quality systems at the University of Miami.

Martin Stein

Martin Stein is a Logistics Counselor with Strategy Associates and President of Martin Stein Associates. He is past director of the Logistics Center at MIT and author of many books and articles in the areas of logistics quality. Dr. Stein is an internationally recognized expert in the design of corporate change processes and programs and is also associated with other major international consulting organizations such as the Gemini Consulting Group and The Forum Corporation. He has over twenty years of coaching and mentoring experience with executives in many Fortune 500 companies. Dr. Stein holds a BS and Ma in Economics from the University of Maryland and a Doctorate of Science from the Sorbonne/University of Paris IV.